Q.) HOW QUICKLY CAN YOU ANSWER MY QUESTION?
A.) We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 2 business days of receiving a message or email.
Q.) CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
A.) Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
Q.) HOW LONG IS THE PROCESSING PERIOD?
A.) Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION
PROCESSING & SHIPPING TIMES
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). All orders are shipped within 1-2 business days from the day you place your order, and delivered within 5-7 business days from the day you place the order. Some orders may take longer depending on the delivery location.
Q.) HOW MUCH DOES SHIPPING COST?
For orders of value up to $49, there is a standard shipping rate of $4.99.
Order of value $50 and up, shipping is free !!!
Q.) WILL MY ORDER COME IN ONE PACKAGE?
A.) Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
Q.) CAN I CHANGE MY ADDRESS AFTER I PLACE AN ORDER?
A.) Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
Q.) DO YOU SHIP INTERNATIONALLY?
A.) We now ship internationally for free. You will receive your shipment 5-25 days after the order is shipped. All orders are shipped out within 1 or 2 days.
Q.) I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
A.) We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
Q.) CAN I TRACK MY ORDERS?
A.) You can track your order(s) on this page : Track order
Q.) HOW DO I RETURN AN ORDER?
A.) If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Q.) WILL SHIPPING BE COVERED FOR MY RETURNS?
A.)All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Q.) WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/ INCORRECT/ DAMAGED?
A.) Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Q.) HOW LONG IS THE RETURNS PROCESS?
A.) Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
Q.) WHEN WILL I RECEIVE MY REFUND?
A.) All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.